Adult Red Cell Disorders Program

1081 Burrard Street Vancouver, BC, V6Z 1Y6
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Phone: 604-806-8855,2
Toll-free: 1-866-806-8855
Fax: 604-806-8784

Preparing for your visit

Bring your BC Services Card and photo ID to your appointment.
Bring any immigration documents to your appointment.
Bring any previous health records and immunization records to your appointment.
Bring a list of the medications you are taking to your appointment.
Wear loose clothing or bring shorts or exercise wear to make your physiotherapy assessment easier.
Let our office know if you have had any medical tests, blood work, or medical/surgical appointments since your last review. This will help us make sure we have all the relevant reports on your chart for our review before you come. An up-to-date chart saves time for you and our team and will give you the most thorough experience.

If you are travelling to the clinic, you may be eligible for some support programs to help with the cost of travel.

You may be able to get reimbursed (get your money back) for ferry or flight costs through the Travel Assistance Program of BC (TAP) If you meet the eligibility requirements listed on the TAP website, request a TAP form from the Adult Red Cell Disorders Program team.

If you have further questions about support to attend your clinic appointment, please contact our office directly 604-806-8855 ext #2, toll free 1-866-806-8855 or email.
You may have a clinic appointment scheduled via Zoom or telephone. Our office will assist you in setting this up prior to your appointment.

To prepare for your virtual appointment:
- Learn how to set up your Zoom appointment
- Read the Providence Virtual Health Privacy Guidelines
- Have your goals for this appointment in front of you
- Bring the things you usually bring to an appointment (for example your medication list, updated weight)
For more support with Virtual Health please contact the Patient Virtual Healthcare Tech Support desk at 1-844-442-4433 (Monday-Friday, 7:00 a.m. to 5:00 p.m.). Providence created the Support desk to offer telephone support for patients using the Zoom for Healthcare platform for their Virtual Health Visits. The team can help you install or access the Virtual Health Visit tool, set up the camera and microphone, or test the connection.

Transportation & parking

Remember to allow time (approximately 30 minutes) before your appointment to get from your car or transit to the clinic area. If you are new to the clinic and need directions when you arrive at St. Paul’s Hospital, ask a volunteer or reception for directions to our front door. Please remember the name of the clinic to get the best assistance.

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