St. Vincent’s: Honoria Conway-Heather tenant, family & visitor guide

You will begin by meeting with your Assisted Living Associate Manager to review initial key points and sign your Tenancy Agreement.

Our receptionist/administrative assistant will meet you and provide you with:

• An apartment key
• A pass card to the front door
• A key to the locked drawer in your bathroom
• A mailbox key
• An emergency pendant

We will also ask you to:

• Complete paperwork, including direct deposit form for both rent and hydro charges
• Pay the security deposit Pay the pet deposit (if you are bringing a pet with you)
• Pay pro-rated rent and charges for the current month (if applicable)
• Sit for a photograph

Please remember to bring three cheques:

• One marked “void” and attached to the direct deposit form
• One to pay the rent and charges
• One to pay the deposits, which will be held in a separate interest bearing account

Moving day is an exciting time, but it can be stressful. We want to make the experience as pleasant as possible. We can introduce you to other tenants to help show you around and tell you about our facilities. A family member or friend is also welcome to stay with you to help you move in.

When you arrive, the Licensed Practical Nurse (LPN) will introduce you to the Assisted Living Worker (ALW). The LPN will offer you a tour of the building and show you to your suite. They will also complete your initial Personal Service Plan, and discuss the below:

• The emergency response system, including push buttons and pendants
• What to do in case of fire and other emergencies
• Meal times and menu
• How to allow visitors into your apartment using the Enter Phone
• Medication service if needed
• Complaint process, including internal (to Providence Health Care) and external (to the Office of Assisted Living Registry)
• Any questions or concerns you might have

You are welcome to bring a friend or family member to this meeting.

The Activity Coordinator will talk to you about your interests and the programs available at Honoria Conway, and in the neighbourhood.

Visit Living Here to learn more about life at St. Vincent’s: Honoria Conway.