Compliments or Complaints

We welcome your feedback as it helps us improve our services.

Compliments or Complaints

We recognize that navigating through the maze of facilities and health care services can sometimes be overwhelming, especially if you are facing health challenges.

If you have a comment, concern or compliment, we suggest that you first talk to those involved in your care or the care of your loved one. Please speak with the person who provided the service or to the manager of that area. It is best to share a compliment, or address and resolve complaints at the time and place they occur.
 

More Information

For more information please download our brochure available in the following languages:

• English
• Chinese (Traditional) 
• Chinese (Simplified) 
• Farsi
• French
• German
• Punjabi

What If My Complaint Is Not Resolved?

Your feedback — positive or negative – helps us to improve the quality of our services. If an issue is not resolved, or you are not sure who to speak with, please contact:

Patient Care Quality Office
Providence Health Care
1081 Burrard Street
Vancouver BC V6Z 1Y6
Telephone: 604-806-8284
Email: phcpcqo@providencehealth.bc.ca