Health Care Providers

Virtual Health Guidelines & Patient Notice

  • Before engaging in a video visit with patients, please provide them with this notice.

Email and SMS

Information about SMS Messages and Email. 

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Zoom is user-friendly and can be accessed via a web browser or a mobile application (iOS, Android).


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Patient Virtual Healthcare Tech Support Desk

To assist our patients with virtual visits, we now have a Patient Virtual Healthcare Tech Support Desk.

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Information about using

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Facetime is available on Apple devices.

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Skype for Business

View Skype for Business User Guides. 

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/sites/default/files/SRFax%20for%20EMR-Generated%20Prescriptions%202020.05.08.pdfSRFax is a secure email-to-fax service that is available for use for providers who need the ability to prescribe remotely during the COVID-19 crisis. 

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Shared Care

Information about RACE and eCASE strategies. 

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College Practice Guidelines

View practice guidelines. 

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Using CST Cerner for Virtual Visits

For CST Cerner live sites, CST Cerner is the electronic health record for documentation of telehealth and virtual patient visits.

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Remote Access to Front End Speech Recognition (FESR)

You are able to access Fluency Direct (for use with CST Cerner) and Fluency Flex (for sites not yet on CST Cerner) via your Citrix desktop.

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Virtual Interpreter

Interpretation services are available to improve communication with Deaf, Deaf-Blind, Hard of Hearing or Limited English Proficiency patients.