Email and SMS
For both SMS and email:
- Authenticate the identity of the intended recipient prior to communicating using one of the following methods:
- Send an initial email to confirm the right person is being contacted prior to sending a virtual visit invitation or any personal information
- In-person, by text or by phone, ask the client, patient or resident to verify a piece of information that only they would know (e.g. date of birth, date of last appointment, middle name, etc.)
- Confirm the email address against another current document
- Limit patient identifiers if possible.
- Follow the Providence Health Care texting policy, which you can find here.
- Use the ‘native’ text messaging application that comes installed on your phone, not one you’ve downloaded.
- Follow the Providence Health Care emailing policy, which you can find here.
- Where available, staff must use a PHC email address to conduct PHC business. Email addresses issued by another health organization or trusted institution may also be used, based on where the staff member primarily works.
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