Patient Services

Patient satisfaction is a top priority for us. A number of services are in place to ensure that the care you receive meets your needs and exceeds your expectations.

Meals

Patient meals are served at these times:

• Breakfast: 7.45 a.m. to 9.15 a.m.
• Lunch: 12 noon to 1.15 p.m.
• Dinner: 4.45 p.m. to 6.15 p.m.

Each day breakfast menus are provided for patients to select the following day’s meals. This menu is based on the diet prescribed by your doctor. If your doctor has prescribed a special diet for you, a dietitian will visit you as soon as possible. The dietitian will talk to you about the food you should be eating while in hospital and when you go home.

Family members are allowed to bring favourite foods from home for their relatives. There is a patient fridge on most wards. Before bringing food from home, please check with the dietitian about any dietary restrictions you may have. Each ward stocks apple and orange drinks that are available from your nurse.
 

Cafeteria + Coffee Bar

The Balance Eatery
The cafeteria is located on the 4th floor of the Providence building. It serves hot entrees, soup, sandwiches, deli-bar, salad bar, beverages, and a variety of desserts and other treats. The cafeteria is open Monday to Friday from 6:30 a.m. to 7:00 p.m. and on weekends from 7:00 a.m. to 3:00 p.m. 

For health and safety reasons, it’s recommended patients visit the cafeteria during non-peak hours only with their nurse’s permission. Remember that the food in the cafeteria may not be suited to your particular dietary restrictions.

See what's cooking in the SPH cafeteria menu. 

Bean’s Café

The coffee bar, located in the main entrance of the Burrard Building, specializes in gourmet coffees, sandwiches and baked goods. The Bean’s Café is open Monday to Friday from 6:45 a.m. to 5:00 p.m., and is closed on the weekend. 

Social Work

Social workers at St. Paul’s can provide emotional and practical support to you, your partner and family members. Their counseling can help you cope with illness, lifestyle changes, loss, grief, death and dying. A social worker can also organize community resources for when you leave the hospital. If you wish to speak to a social worker, you, a family member or friend can call Social Work Reception Monday to Friday, 8:30 a.m. to 4:30 p.m., at 604-806-8221. You can also ask a member of the health care team to contact a social worker for you. If you live outside the Vancouver area, you may want to contact a social worker in advance to discuss accommodation and transportation. For more information click here.
 

Interpreter Services

If you do not speak or understand English well enough to have conversations about your health, we can book an interpreter (at no cost). Interpreter Services are available 24-hours-a-day. For daily communication, we can use various tools, such as pictures and translated cards. Patients, residents, and family members can ask a member of the health care team to place a request for an interpreter. For more information click here.
 

Pastoral Care

Pastoral Care associates are available to offer you and your family emotional and spiritual support during your stay in hospital. They can accompany you as you explore the meaning of suffering, experience the distress of illness, crisis of faith and issues surrounding death.

St. Paul’s has a resident Roman Catholic Chaplain who is available for Sacramental ministry and counseling. Mass is celebrated in the chapel Monday through Thursday at 12.30 p.m. and at 4 p.m. on Sundays.Patients of other faiths can request a visit from a pastor of their denomination. Ask to speak to the Pastoral Care office. The chapel is open to all visitors from 7 a.m. to 11 p.m. It is located on the 3rd floor in the Burrard Building (Room 345). To find out more, talk to your nurse. For more information visit our Pastoral Care section.
 

Advanced Care Planning

Ensure your wishes for future health care treatment are known, even at a time when you may not be able to speak or communicate for yourself. To find out more about Advanced Care Planning, click here.
 

Gift Shop

St. Paul gift shop is a small boutique where you can find one of a kind, unique gift items including purses, jewelry, stuffed animals, baby wear, specialty chocolates and candy. We also carry basic care products, cards, and flowers that can be delivered to patients in the hospital. The gift shop is staffed by volunteers and all proceeds go to support St. Paul Hospital. Feel free to come by and check out our store during the following hours or contact us at 604-682-2344 Ext. 62452:

• Monday – Friday 10:30am – 4:30pm.*
• Saturday and Sunday – closed *

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*We are closed on Statutory Holidays, as well, if a volunteer is unable to make their shift.