What You Will Do

Summary

Reporting to the Director, Quality Improvement, and Accreditation, the Performance Improvement Consultant 

• Provide specialized support to PHC's performance improvement initiatives aimed at enhancing care safety, quality, and client experience.
• Lead and manage specific improvement projects aligned with organizational goals and priorities.
• Promote and cultivate a culture of continuous improvement across all levels and programs.
• Identify system improvement opportunities, develop knowledge, and apply quality improvement methods and tools.
• Collaborate with Senior Leadership, Program Directors, and Corporate Leaders to drive improvements across all PHC sites.
• Utilize creative problem-solving and decision-making while handling confidential data and information.

What You Bring

Education

• Master's Degree in Health Services Administration, Science or Business Administration or related studies, with three (3) to five (5) years in related experience with quality improvement.
• Expert knowledge and three (3) years' experience utilizing the methodology and tools of continuous improvement to support clinical administrative process improvement.

Skills and Abilities

• Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, Ishikawa diagrams, PDSA cycles, data display with run and control charts).
• Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
• Utilizes independent thinking and creative problem-solving abilities.
• Excellent communication skills to function within a complex interdisciplinary environment.
• Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
• Physical ability to perform the duties of the position.
  
  

What We Offer

• Competitive salary: $88,987 - $127,922 CAD annually depending on experience 
• Comprehensive benefits: Eligible employees receive a robust medical and dental benefits package, as well as paid vacation
• Pension plan: Work towards a comfortable retirement through employer-matched contributions to one of Canada's strongest pension plans! 
• Meaningful impact: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities.  
• State-of-the-art facilities:  The new St.Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 

Your Day to Day

Quality Improvement

• Provides expert advice and support in the preparation of organization-wide quality and safety improvement plans, promoting consistency with organizational strategic priorities as well as compatibility with relevant professional and accreditation standards in collaboration with leaders.
• Provides leadership, facilitation, and coordination as required to organizational committees, improvement groups and operational/implementation groups.
• Supports leaders and teams in the identification of opportunities to improve the quality and safety as well as the design and implementation of strategies to make these improvements.
• Identifies and supports resolution to problems or barriers to ensure success of the project.
• Identifies the information requirements of teams, projects and/or initiatives, and develops strategies to meet those needs.
• Researches regional, provincial national and international health care trends and innovations relevant to the work the team is supporting.
• Provides information, reports, analyses, recommendations and sustainment plans to teams, Director QI and Accreditation, organizational leaders and Senior Leadership Team as required to support evaluation and decision-making.
• Maintains expert knowledge related to the methods and tools of continuous quality improvement and their application.
• Ensures a consistent application of the methods and tools of continuous quality improvement in the organization. Acts as a resource and coach to others in this regard. Role models quality improvement principles by promoting staff involvement in decision-making.

Project and Change Management

• Provides project and change management expertise to advance the strategic priorities in the organization to achieve outcomes.
• Ensures a consistent application of change management practices in the organization.
• Monitors the budgets and human resource needs for assigned projects.
• Identify risks associated in the duration of the project.

Education/Training

• Facilitates learning and delivers educational sessions aligned with quality improvement, successful management and integration of change and quality improvement.

Coaching/Facilitation

Provides coaching and facilitation as required to organizational committees, planning groups and operational/implementation groups.

Accreditation

• Promotes and provides assistance in Accreditation preparations, and supports leaders in the organization to ensure compliance of Accreditation Canada standards as part of the commitment to continuously improvement.

Collaboration

• Builds strong relations with key internal stakeholders to successfully complete projects and initiatives, including Administrative Decision Support, Learning and Organizational Change, Professional Practice, Infection Prevention and Control, Human Resources, Health Records, Finance and others.
• Works collaboratively with external stakeholders to successfully complete joint initiatives both regional and provincial.

Advance Your Career at Providence Health Care!

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.