BC Adult Cochlear Implant Program - Patient Supports
A list of various organizations and programs that provide support to cochlear implant recipients.
Accommodation
Transportation
Financial assistance
Income replacement benefits
Medical device coverage
Tax credits, discounts & savings
Cost of living
Advocacy
Canadian Hard of Hearing Association (CHHA)
CHHA is a non-profit, self-help, bilingual consumer organization run by and for persons who are hard of hearing. The philosophy of CHHA is to produce knowledgeable hard of hearing consumers who understand how to have their needs met. Its mission is to raise public awareness concerning issues that are important for persons who are hard of hearing, to promote their integration in Canadian society, to remove any barriers to their participation and to generally make every community in Canada a better place for persons who are hard of hearing.
Disability Alliance of BC (DABC) Advocacy Access Program
Advocates help people to apply for and appeal the denial of provincial and federal (Canada Pension Plan [CPP-D]) disability benefits. Assistance is available in person (by appointment), by phone or email.
A website that links you to an advocate in communities across BC.
Daily activities
Wavefront Centre for Communication Accessibility
Wavefront is a non-profit agency that strives to offer high quality services to Deaf, Deafened, and Hard of Hearing individuals through innovative products, services, and programs that help to promote accessibility equal to that of the hearing public.
Island Deaf and Hard of Hearing (IDHH)
IDDH is a non-profit agency on Vancouver Island that provides counseling and support services to people dealing with a hearing loss, including Deaf, Deafened, Hard of Hearing individuals, and their families.
Neil Squire Society empowers Canadians with disabilities in the workplace and society through the use of computer-based assistive technologies, research and development, and various employment programs, including the Technology @ Work program which can provide people with disabilities assistive technology to remove work or volunteer barriers.
Listening practice | communication strategies
There are many ways in which you can improve communication on your own. You can do this using various listening practice and communication strategies.
- The Listening Room
- Information on rehabilitation and resources
- Conversation practice
- Music appreciation
- Telephone practice
- Communication Corner
- Telephone with confidence
- Build your own program
- Music resources
- Live and recorded online courses
- Bridge to Better Communication
- Soundscape
- Interactive listening activities, telephone tips, music tips for adults, brochures and written materials.
- Transcription Options for Phone, Video and Face to Face
Vancouver Community College Program for Deaf and Hard of Hearing Adults
Offers a variety of full time and part time courses and programs for people with hearing loss.
Cochlear Implant Support Group
This is a privately organized support group run by cochlear implant recipient, Rick Waters. Meetings are held monthly on Saturdays from 1:00 p.m. to 3:00 p.m. You can contact Rick via email at rwmgtc@gmail.com or text: 604-787-7425.
Mental Wellness
Living with progressive or sudden hearing loss can be devastating to a person. Social isolation and feelings of grief, loss, and depression are common while waiting for a cochlear implant. If you feel like these negative emotions are interfering with your ability to function, it is important to get help.
Deaf, Hard of Hearing & Deaf-Blind Well-Being Program
A government funded mental health service for those with any kind of hearing loss: those with sudden or progressive hearing loss, or who are late or early deafened. All services are confidential and free of charge.
Island Deaf and Hard of Hearing Centre
Island Deaf and Hard of Hearing Centre is a non-profit agency on Vancouver Island that provides counselling and support services to people dealing with a hearing loss, including, Deaf, Deafened, Hard of Hearing individuals, and their families.
Private counselling
Some counsellors specialize in deaf and hard of hearing issues. You can search these websites by area of practice to find someone who fits your needs.
Family doctor
If you feel overwhelmed by sadness and grief, and find that you cannot function because of these feelings, you should talk to your family doctor. Your doctor can discuss your options for managing these feelings.
If you do not have a family doctor and need primary care, visit Pathways Medical Care Directory to find out how you can access care. Medimap offers a list of walk-in clinics in Vancouver.
BC newcomers
If you have recently moved to BC, you will need to enroll in BC’s provincial health plan, Medical Services Plan (MSP), immediately. New (and returning) residents are required to complete a three-month wait period consisting of the balance of the month in which residence in British Columbia starts, plus two months before benefits can begin. New residents from other parts of Canada will maintain coverage with their former provincial medical plan during the wait period.
For more information on MSP and to enroll in MSP:
Medical Services Plan (MSP) for British Columbia (B.C.) Residents
If you are planning a move to BC and already have a cochlear implant, you will need to contact your audiologist to have them transfer your cochlear implant chart and mapping file (.cdx, .mpd, .xml) to us. When you arrive in BC, please contact our office at 604-806-9616 or email us at ci@providencehealth.bc.ca to make an appointment with an audiologist for the long-term care and management of your cochlear implant.
Cochlear implant manufacturers
You will have the choice between three cochlear implant manufacturers. These are listed below in alphabetical order.
For more information , visit their websites and/or contact their representatives:
- Advanced Bionics: Cochlear Implant Specialist, Kimberly Dreifelds - Kimberly.Dreifelds@advancedbionics.com
- Cochlear Americas: Cochlear Implant Engagement Manager, Bowen Tang - botang@cochlear.com
- Medel: Cochlear Implant Consumer Engagement Manager, Kim Twitchell - Kim.Twitchell@medel.com
Recommended reading
- Wired For Sound: A Journey Into Hearing, 2nd Edition, Beverly Biderman
- Gael Hannan's blog about living with hearing loss
- Hearing Education and Rehabilitation for Adults: website about hearing loss management:
- Reducing Barriers for People Living with Hearing Loss During In Person Meetings (PDF from Canadian Academy of Audiology)
Seniors
Advance Care Planning
If you become unable to express your wishes and make decisions about your health care, your medical team will look to those closest to you for direction and consent. It is important that those closest to you understand what your values and wishes would be should you be unable to speak for yourself. Advance care planning starts with talking with your close family, friends and health care provider(s) so that they know the health care treatment you would agree to, or refuse, if you become incapable of expressing your own decisions.
The Province of British Columbia and the BC Centre for Palliative Care Association have resources to support you.
The BC Seniors' Guide has consolidated information and resources specific to aging including information on benefits, health, lifestyle, housing, transportation, finances, safety and security, and other services.
The Office of the Seniors Advocate is an independent office of the B.C. provincial government acting in the interest of seniors and their caregivers. It monitors services for seniors and has an information and referral line available 24 hours/day.
The referral line has senior service specialists available to answer your calls during office hours to provide resources and help resolve issues. Staff at bc211 will assist after hours.
Call us at 1-877-952-3181 (toll free) or 250-952-3181 or visit their website.
The Office of the Seniors Advocate
Comprehensive information on healthy aging and resources for seniors, their caregivers and their families.
Transfer from BC Children’s Hospital
Patients that transfer to the BC Adult Cochlear Implant Program from BC Children's Hospital (BCCH) can feel nervous about the change. Our team will work with you to make this transition as smooth as possible. When you are ready to transfer, your audiologist at BCCH will send your file to us after your last appointment. Once we receive your file, you will receive a welcome letter, asking you to contact our clinic to book your first follow-up appointment with your new audiologist and social worker at St. Paul's Hospital.
When you come for your first visit, we will give you a tour of our program. We will also introduce you to our team and help guide you through the differences you may encounter as a new patient of the BC Adult Cochlear Implant program.
Making the transition from childhood to adulthood can be challenging. Please look at our Mental Wellness and Youth-specific sections to learn more about what support is available for young adults.
Cochlear implant clinic contact information: 604-806-9616 or ci@providencehealth.bc.ca
Youth
The Young Adults Network (YAN) is a non-profit network of young adults aged 18-35 with varying degrees of hearing loss that strives to educate communities about hearing loss, to provide resources and support to young adults with hearing loss so they can become productive members of society, and to foster connections and active leadership amongst our membership.
Foundry offers young people ages 12-24 health and wellness resources, services and supports – online and through integrated service centres in communities across BC.
Directions Youth Services - Vancouver
Directions Youth Services (a division of Family Services of Greater Vancouver) offers low-barrier programs and services to support youth under the age of 25 who are in crisis or experiencing homelessness as a result of abuse, neglect, substance use, or mental health challenges. We welcome and serve all youth.
Provincial program that provides support to Deaf or Hard of Hearing youth or young adult up to age 24 with planning for transition to adulthood including support with access to resources.
IDA Institute: Growing up with Hearing Loss
Growing Up with Hearing Loss is an interactive platform to help children and young adults with hearing loss and their families successfully manage key transitions and use them as opportunities to learn, grow, and discover new things about themselves and the world.
Vancouver Parents Transition Group
The Vancouver Parents Transition Group is an education and support group for parents of youth with disabilities who are transitioning to adulthood. The group meets once per month and features guest speakers who provide information and support to families.
Parent peer support provides help for children and young people by helping their family and other caring adults.
They provide emotional support, information, resources, and help in navigating services for parents & caregivers of a child, youth or young adult with a mental health and/or substance use challenge.
Community Living BC Transition Planning
Offers transitioning to adulthood planning for youth with disabilities; for some youth, transition planning includes applying for support through Community Living BC.