Referral Clerk

Work Area: 
HIMS - Surrey
Base Site: 
BC Cancer - Surrey
Job Category: 
Health Information Management
Acute Care Hospital
0730-1530, 0800-1600
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.
Providence Health Care is the Lead Health Organization for the Health Information Management (HIM) services across four of British Columbia’s largest healthcare employers, Providence Health Care, Fraser Health Authority, Provincial Health Services Authority, and Vancouver Coastal Health. Health Information Management offers casual employees a variety of work location opportunities at various locations across B.C.  This vacancy is strictly for individuals interested in working on a casual basis in the records management department.    To learn more about Health Information Management please Click Here


Reporting to the Manager/Coordinator or designate, in accordance with established guidelines, the Referral Clerk receives, records and processes physician referral and re-referral requests, determines outpatient appointment priority, books related appointments and special procedures, requests, receives, records, stores and collates supporting patient documentation in addition to searching for and/or entering related data into the computerized information system.

Skills Required:

Ability to keyboard at 45 w.p.m.
Knowledge of medical terminology
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.

Education and Experience Required:

Grade 12 and two (2) years’ recent, related experience or an equivalent combination of education, training, and experience.


Processes referrals and re-referrals received from physicians and hospital units by performing duties such as:
  • Receiving/requesting referral information, patient demographics and other clinical data.
  • Recording and/or entering a variety of information including consultation, dates, locations and types of examinations/procedures to complete patient schedules including name searches using the computerized information system to obtain information such as patient identification, agency identification, patient demographics and information on previous cancer sites.
  • Creating new agency identification for the patient.
  • Registering new patients according to agency standards for entering information.
  • Electronically filing clinical documents in the electronic health record.
  • Routing documents for physician review as required.
  • Determines appointment priority by evaluating patient information such as patient history, test results and pertinent reports. Organizes and maintains a system for review of referrals by identifying concerns to physician/clinical staff as required and placing the referral in the designated area for review.
  • Processes written or verbal instructions from triage physician, including activities such as initiating requisitions, requesting bookings such as diagnostic imaging, completing forms, and requesting additional documentation.
  • Books new patient appointment by performing duties such as:
  • Reviewing the triage record to obtain modality assignment of medical, radiation, surgical or gynecology consultation.
  • Assigning the new patient appointment for the ambulatory care unit according to prioritization, pre-determined schedule or per triage instructions, referring queries regarding appointment as required.
  • Reviewing suitability/availability and emergency bookings by communicating to the appropriate physicians.