Reception/Switchboard Clerk

Work Area: 
RM & Reg BCC Vancouver
Base Site: 
BC Cancer - Vancouver
Job Category: 
Health Information Management
0800-1600, 0900-1642
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.
Reporting to the Manager/Coordinator or designate, the Reception/Switchboard Clerk performs a variety of clerical and reception functions. Duties and responsibilities include greeting and re-directing patients and visitors to the Centre, performing switchboard duties, performing data entry of patient demographic information and receiving and re-directing patient information and other relevant information to a variety of areas.


Ability to keyboard at 45 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.


Grade 12 and one year’s recent related experience or an equivalent combination of education, training and experience.


Performs a variety of reception duties including receiving patients and visitors, answering inquiries and giving directions, assisting patients and other visitors including directing and/or escorting patient to other areas within the Centre.

Obtains information required to assign Agency ID from Requesting Departments, enters into information systems information such as name, address, date of birth and contact information and notifies requestor by phone or fax when Agency ID has been assigned.

Performs a variety of switchboard functions such as answering incoming calls on a multi-line telephone, obtaining/providing information, forwarding calls or taking messages, and operating a public address system and other pages devices such as personal pagers to locate doctors and other staff.

Receives and re-directs mail/courier and other deliveries to areas within the Centre.

Follows established communication procedures in emergency situations such as cardiac arrest, fire, bomb threats and disasters.

Participates in continuous quality improvement activities by performing duties such as providing input/feedback to supervisor on processes and opportunities for process improvement.

Demonstrates own work procedures to co-workers.

Performs other related duties as assigned.