Reporting to the Manager/Coordinator or designate, the Reception/Switchboard Clerk performs a variety of clerical and reception functions. Duties and responsibilities include greeting and re-directing patients and visitors to the Centre, performing switchboard duties, performing data entry of patient demographic information and receiving and re-directing patient information and other relevant information to a variety of areas.
SkillsAbility to keyboard at 45 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
EducationGrade 12 and one year’s recent related experience or an equivalent combination of education, training and experience.
DutiesPerforms a variety of reception duties including receiving patients and visitors, answering inquiries and giving directions, assisting patients and other visitors including directing and/or escorting patient to other areas within the Centre.
Obtains information required to assign Agency ID from Requesting Departments, enters into information systems information such as name, address, date of birth and contact information and notifies requestor by phone or fax when Agency ID has been assigned.
Performs a variety of switchboard functions such as answering incoming calls on a multi-line telephone, obtaining/providing information, forwarding calls or taking messages, and operating a public address system and other pages devices such as personal pagers to locate doctors and other staff.
Receives and re-directs mail/courier and other deliveries to areas within the Centre.
Follows established communication procedures in emergency situations such as cardiac arrest, fire, bomb threats and disasters.
Participates in continuous quality improvement activities by performing duties such as providing input/feedback to supervisor on processes and opportunities for process improvement.
Demonstrates own work procedures to co-workers.
Performs other related duties as assigned.
Employees of Providence Health Care receive an excellent and comprehensive health benefit package, as per their collective agreement or terms and conditions of employment.
*Other benefit packages may apply if this is an affiliate posting.
We are looking for Registered Nurses that have a passion for providing care to patients with complex health needs. Our Urban Health Medical Unit at St.…
Featured Job Categories
- BC Centre on Substance Use (BCCSU)
- Biomedical Engineering
- Human Resources
- Clinical and Systems Transformations (CST)
- Critical Care Nurse
- Educational Opportunities for Nurses
- Emergency Nurse
- Health Care Analyst
- Health Information Management
- Healthcare Administrative and Clerical
- Healthcare Management
- Heart Centre
- Indigenous Wellness and Reconciliation
- Long Term Care
- Maternity/NICU Nurse
- Mental Health
- Nurse Practitioner
- Operating Room Nurse
- Primary Care
- Registered Nurse
- Rehabilitation Professionals
- Renal Nurse
- The New St. Paul's Hospital Project