Manager Peer Support Program

REQ: 
PHC22-137962
Work Area: 
Foundry Central Office 915-1045 Howe Street
Base Site: 
1045 Howe
City: 
Vancouver
Status: 
Regular Full Time
FTE: 
1.00
Category: 
Community
Mental Health
Hours: 
0830-1630
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Foundry is looking for a collaborative and skilled program manager with a strong understanding of youth and family peer support services. This position will support our ongoing development, research, and evaluation of Peer Support programming in centres across the province. This position will provide expertise in project, people, and change management that will support and guide Foundry centre leadership as well as a team within Foundry Central Office. Experience working in an integrated team environment as well as with external community partners both in person and on virtual platforms would be an asset. In addition, this position would also advocate for the importance of peer support services in an integrated team setting and consult with provincial, national and international stakeholders.


Summary

Within the context of a client and family centered model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Leader, Program Implementation, the Manager, Foundry Peer Support Program is responsible for program management and oversight of the operations of the Peer Support projects and initiatives at local Foundry sites across the Province. Peer Support is one of Foundry’s Core Service streams, offering support to youth and families/ caregivers across the province through shared lived experience. Foundry Peer Support Services include Youth Peer Support, and Family Peer Support.

The Manager provides supervision of Foundry Central Office (FCO) program staff; oversees program planning and program activities; tracks program goals and objectives to ensure program deliverables are achieved; and meets expected deadlines and service requirements. Supports leadership and skill development of staff through the coordination and provision of education and training, expertise and navigation of available resources. Working with the Leader, develops implements and reviews policies and procedures, funding proposals and partakes in program evaluation and research activities. Manages stakeholder relationships and supports centres in building peer services, meeting service standards, and completing quality improvements and assurance work. Prepares progress reports and updates to funding partners such as the Foundry Network and the Foundry Central leadership.

Skills

Comprehensive knowledge of program management principles and methodologies.
Strong knowledge of peer support services, standards, and values.
Demonstrated knowledge of youth and young adult mental health and substance use
Demonstrated knowledge of youth and family development, risk and protective factors for health development, promotion, prevention and early intervention approaches.
Demonstrated ability to facilitate and promote collaboration and change management, and work both independently and within a team environment
Ability to utilize initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion.
Demonstrated ability to lead, teach and instruct others.
Effective communication skills to function within a complex interdisciplinary environment.
Effective facilitation, persuasion and negotiation skills to achieve consensus, resolve conflict and achieve desired outcomes.
Effective conflict resolution and conflict management skills.
Ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
Functional knowledge of word-processing, spreadsheet, presentation, project management and database applications.
Physical ability to perform the duties of the position.

Education

Graduation from a recognized Degree program in a Health Care or Social Sciences field plus five (5) recent, relevant experience in program management preferably within a health care or community social services environment or an equivalent combination of education, training, and experience. Recent experience in youth and young adult mental health in community and/or hospital settings. Valid BC Driver’s License and access to personal vehicle for business related purposes. Experience in a lived experience or peer role is considered an asset.

Duties

Provides high-level oversight, monitoring and project management for a variety of Foundry Peer Support initiatives at local Foundry centres across the Province and within the Central Office team.

Provides day-to-day operational support for FCO program staff and network Peer Support Coordinators including onboarding of staff, provision of education and training to staff, assigning and prioritizing work, coaching and mentoring staff, orientating of staff to available Foundry resources and information portals. Recruits, recommends selection, conducts performance evaluations, determines development requirements and initiates discipline of staff members if required. Addresses other Centre needs as required and communicates them to Foundry Central leadership.

Oversees and supports FCO team in network staff support including onboarding of peers, provision of education and training to peers, coaching and mentoring of peers, orientating of peers to available Foundry resources and information portals.

Provides expertise to Centre staff in peer services including aligning services with peer values, achieving service standards, supporting culture change, and addressing program challenges.

Working with Leader, assists with the development, implementation, and review of program policies, procedure, standards, and guidelines. Invites feedback from youth and families accessing services and peer support workers, and incorporates feedback into program planning and review. Identifies service gaps and works with Leader and Centre staff to implement initiatives to address those gaps.

Works collaboratively within a team environment and interacts directly and independently with all relevant groups (internal and external) to ensure that all facets of projects assigned are managed appropriately.

Develops work plans, tracks progress to targets/goals, and provides status updates and progress reports to internal and external stakeholders (as required).

Responds to information requests and coordinates communication of responses with various areas within the Foundry, health authorities and other stakeholders.

Facilitates the development, implementation and evaluation of measurable quality improvement indicators and objectives. Promotes and applies research towards continuous improvement of services.

Liaises with Foundry research staff and facilities and supports research activities associated with the program.

Establishes positive working relationships and partnerships with a diverse set of stakeholders including lead agencies, peer networks, funders, government agencies, and community partners to ensure successful outcomes and cooperation from others. Represents the Foundry on community or advisory boards when appropriate.

Prepares reports, business cases, funding applications and maintains statistical records regarding program activities.

Ensures optimal utilization of available resources such as equipment across projects as appropriate.

Performs other related duties as required.