Clinical Coordinator (Virtual Clinic Services)

Base Site: 
1045 Howe
Regular Full Time
Job Category: 
Health Information Management
Support Services
Mental Health
Mon, Tues, Thurs 9am-5pm; W, F: 1:00pm-9:00pm
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.


Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Program Leader, Foundry Virtual Care, and working collaboratively with an interprofessional team, the Clinical Coordinator administers, oversees and coordinates the daily operations and services offered by the Foundry Virtual Clinic, ensuring the seamless delivery of mental health and substance use services for youth and young adults. Provides clinical leadership for the development, delivery and evaluation of online services, outcomes, and care planning for the effective utilization of client’s resources through a systems perspective. Acts as a clinical resource to staff, students and the interprofessional team members and promotes interprofessional collaboration. Establishes priorities and coordinates work assignments and schedules. Identifies learning needs and interests of staff, conducts performance evaluations, and provides formal feedback. Provides educational and orientation programs and presents to staff as required. Interprets, implements, and monitors policies, procedures, and standards related to client care in an online environment. Collaborates with other interdisciplinary team members and interfaces with Foundry centres and other health and community providers to ensure timely and seamless delivery of services. Coaches, mentors and supports staff and facilitates effective problem solving as needed. Supports student placements within the program. Identifies, coordinates and promotes evaluation, research and quality improvement initiatives. Participates in team and/or local committees, internal and external case conferences.


Comprehensive knowledge of the broad range of issues pertaining to adolescent mental health problems, including issues related to substance use among adolescents and families.
Demonstrated knowledge of supervisory and consultative processes, and of clinical supervision models with the ability to identify learning needs, teach, coach and provide clinical information and guidance.
Demonstrated knowledge and understanding of the diagnositic criteria pertaining to the psychiatric diagnoses most prevalent in the adolescent population.
Demonstrated knowledge and application of Trauma-informed and culturally safe principles of care.
Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act, Adult Guardianship Act, Health Care Consent Act, Child, Family and Community Service Act, and Freedom of Information Act).
Demonstrated therapeutic skills and the ability to apply theory and practice in the areas of case management, counselling, individual, family and group therapy to clients with a variety of mental health and substance use disorders.
Effective listening and consensus building skills that promote communication and lead to a cooperative approach to problem solving and decision making within interdisciplinary settings.
Ability to work effectively with others in a multicultural environment, independently and as part of an interprofessional team and understanding the frameworks of other disciplines.
Ability to manage crisis situations as well as to provide leadership to staff in the management of client crises.
Ability to make effective referrals in a collaborative manner, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners.
Physical ability to carry out the duties of the position.


Masters’ Degree in a relevant health-related discipline such as Social Work, Clinical Counselling, or Clinical Psychology from an accredited university. Four (4) years’ recent, related experience working with youth and young adults with mental health and substance use issues including experience providing educational leadership and supervision within a community health care setting, and experience contributing to the development of a high quality clinical service (preferably including online counselling services), or an equivalent combination of education, training and experience. Post graduate professional development in mental health and substance use treatment modalities is required. Eligible for registration with affiliated professional body.


Oversees and coordinates the daily operations and services offered by the Foundry Virtual Clinic, and provides leadership to counsellors and peer support workers by performing duties such as supervising, coordinating work assignments, ensuring necessary resources are available, establishing priorities, promoting a positive team environment, ensuring staff have access to critical incident defusing and debriefing, and providing critical input on employee performance.

Assists the Program Leader with planning, implementing and evaluating service delivery for designated client areas through methods such as identifying service gaps or recommending changes to improve service delivery.

Develops, reviews, revises and provides input into policies and procedures and related work practices to ensure clinical and organizational standards regarding safety, security, confidentiality and care are adhered to. Assumes accountability for ensuring organizational policies and procedures are followed, changing working practices where required. Coordinates, develops, implements and evaluates clinical procedures, education strategies, and program communication materials. Solicits feedback from the team and reports on program activities to the Program Leader.

Monitors and evaluates outcomes of services, ensures referral, intake, and wait time information is tracked and maintained. Advises and works with the Program Leader and/or program staff to resolve issues/concerns and problem-solves complex client/family care issues such as those involving the child protection act, adult guardianship, and legal/liability exposure.

Acts as a clinical resource to staff, students, and other members of the interprofessional team by supporting the development of individualized care plans, demonstrating procedures, answering questions related to clinical practice issues, troubleshooting concerns and/or making necessary interventions. Provides a forum for staff communication and problem solving through staff meetings. Collaborates with Foundry Knowledge Exchange and Mobilization Coordinator to promote educational and network exchange opportunities for staff, and presents and/or coordinates inservice education. Responsible for program orientation to employees as required.

Provides clinical practice to clients and families using advanced therapeutic counselling skills and by methods such as bio-psychosocial assessments, gathering pertinent social data regarding the client/family, environment, culture, living situation and financial status and interpreting the data using a variety of theoretical modalities and in accordance with professional standards and clinical policies and practices to therapeutically impact the client/family’s coping abilities.

Participates in risk management for the clinical area, reviews Serious Incident Reports, and files and advises Program Leader of any that should be brought to their attention. Recommends changes to selected policies, procedures and protocols and provides feedback to the Program Leader.

Participates in the recruitment and selection of staff as needed including initiating posting requests and participating in selection panels.

In conjunction with the Program Leader and other Foundry team members, supports the student fieldwork experience program by liasing with post-secondary institutions to secure student placement opportunities.

Collaborates with the Research, Evaluation and Quality Improvement team to develop and implement quality improvement processes by methods such as engaging in program/practice evaluation, identifying opportunities for change, assessing available resources, initiating solutions, analyzing outcomes and identifying areas for improved efficiency and effectiveness in service delivery to enhance clients care services and reduce gaps in the community. Develops a complaint management process. Assists in resolving client and family complaints by discussing issues with those involved for the purpose of determining and appropriate resolution.

Maintains and fosters relationships with key stakeholders and community organizations. Acts as an advocate for the goals and objectives of the service and for client/program access to community resources. Builds and enhances community relationships and communications and facilitates new opportunities and partnerships by methods such as contacting relevant programs/services, providing information regarding Foundry Virtual Clinic services and activities, and assisting in identifying program/service needs for communities. Follows up/reviews concerns regarding program effectiveness. Provides ongoing updates to Foundry leadership team and other interdisciplinary team members.

Maintains a variety of records such as workload statistics by methods such as recording information into approved formats, collating data, analyzing trends, accounting for variances, and recommending an action plan to the Program Leader and/or other designate.

Identifies relevant research opportunities and integrates the application of research findings into practice by incorporating information into policies, procedures, educational programs and materials. Participates in research initiatives and projects related to client care and/or discipline practices as requested and disseminates findings.

Maintains broad knowledge in mental health and substance use by methods such as reviewing literature in the clinical specialty area, consulting with clinical and community experts within the field, evaluating clinical practice and participating in professional development activities to improve care through new evidence based practices.

Attends and/or leads meetings, in-services, and corporate initiatives by methods such as presenting relevant materials/ topics to remain informed of departmental/ practice activities and to contribute to program initiatives.

Performs other related duties as assigned.