Clerk Registration-Switchboard (Pemberton)

Work Area: 
Base Site: 
Pemberton Health Centre
Job Category: 
Health Information Management
0845-1645. 0900-1300
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.
Health Information Management (HIM) provides services for Fraser Health (FH), Providence Health Care (PHC), the Provincial Health Services Authority (PHSA) and Vancouver Coastal Health (VCH). HIM is a leader in the collection, storage, and use of patient information within British Columbia. Providence Health Care is the lead organization for HIM, and employs over 1,350 HIM staff across Metro Vancouver, the Fraser Valley, the Sea-to-Sky Corridor, the Sunshine Coast and the Regional Cancer Centres (Victoria, Kelowna, Prince George, Abbotsford, Surrey, Vancouver).


Reporting to the Coordinator and/or designate, performs a variety of registration and switchboard functions such registering patients for emergency services and diagnostic procedures in the computerized admission/discharge/transfer system. Processes admissions, transfers and discharges. Operates the computerized telephone exchange, locates personnel through the use of pagers, answering services and the public address systems, and responds to emergencies. Performs reception, records management and other related clerical functions as required.


Ability to keyboard at 45 wpm.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to operate related equipment.


Grade 12, plus two years’ recent related experience or an equivalent combination of education, training, and experience.


Interviews patients, relatives and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment and registers patient in the computerized admission/discharge/transfer system.

Accesses HealthNet as required to determine the patient’s healthcare number (PHN) or assigns a new PHN if required. Searches other databases as required.

Completes and prints registration forms related to the documentation of patients and forwards this information to emergency/treatment areas. Obtains signatures as appropriate. Prepares and applies identity bands to patients.

Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts and explains hospital policy regarding deposits. Receives and records patient valuables for safekeeping. Escorts patients or arranges to have patients taken to emergency/treatment areas.

Assists with arrangements for patient transfers to other facilities by processing and forwarding required documentation.

Follows established quality assurance procedures by reviewing and editing patient data; produces audit reports as requested.

Retrieves patient records according to established policies and procedures and photocopies information. Files loose forms and reports in chart.

Responds to requests for release of patient information for urgent continuity of care by performing duties such as receiving request, retrieving charts, photocopying and releasing in accordance with established procedures.

Provides telephone exchange services by operating a computerized switchboard to receive and transfer calls, utilizing pagers, answering service and the public address system to contact individuals; takes messages for staff and forwards by telephoning directly.

Responds to a variety of emergency signals for such situations as cardiac arrest, bomb threats and disasters by operating locating equipment and following established codes and procedures to notify appropriate individuals and departments.

Performs clerical duties such as typing non-technical material such as correspondence, reports, and labels, sorting and preparing incoming and outgoing mail, photocopying, filing and operating the facsimile machine.

Maintains inventory of supplies by completing order requisitions and submitting to supplier and/or Stores as required.

Performs other related duties as as